Privacy Policy

FlipConvert ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

Personal Information

When you create an account, we collect:

• Name and email address
• Password (encrypted and stored securely)
• Payment information (processed by Stripe; we do not store full card numbers)
• Profile picture (optional)

Usage Data

We automatically collect:

• Flipbooks you create and their settings
• Viewer analytics (page views, interactions) - IPs are hashed before storage
• Log data including IP address, browser type, and timestamps
• Device and browser information

Uploaded Content

PDF files you upload are stored securely and converted to images for flipbook display. We do not analyze the content of your PDFs for any purpose other than rendering.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our service
• Process transactions and manage your subscription
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers: Companies that help us operate (e.g., payment processors, email services, cloud hosting)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are carefully selected and bound by confidentiality obligations.

4. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit (TLS/SSL)
• Encrypted password storage using bcrypt
• Secure token-based authentication (JWT)
• Regular security audits and updates
• Access controls and monitoring

While we use reasonable efforts to protect your information, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. When you delete your account:

• Your PDF files and generated images are deleted within 30 days
• Your account data is anonymized or deleted within 30 days
• Some data may be retained for legal or legitimate business purposes

6. Cookies and Tracking

We use cookies and similar technologies to:

• Authenticate your session
• Remember your preferences
• Analyze usage patterns (via Google Analytics)

You can control cookies through your browser settings. Disabling cookies may affect some features.

7. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request your data in a machine-readable format
• Objection: Object to certain processing activities
• Withdrawal of consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@flipconvert.com.

8. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

9. Children Privacy

Our service is not intended for children under 13. We do not knowingly collect information from children under 13. If we become aware of such collection, we will delete the information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

11. GDPR Compliance

For users in the European Economic Area (EEA), FlipConvert is the data controller. Our legal basis for processing includes:

• Performance of a contract (providing the service)
• Legitimate interests (security, analytics)
• Consent (marketing communications)

You have the right to lodge a complaint with a supervisory authority.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the Last updated date. For significant changes, we will provide additional notice via email or in-app notification.

13. Contact Us

If you have questions about this Privacy Policy, please contact us: